Refund policy

1. Eligibility Window

We accept returns and exchanges within 30 days of delivery.
To be eligible, items must be:

• Unworn
• Unwashed
• Unused
• In original condition
• With all tags attached

We cannot accept returns showing signs of wear, deodorant marks, sweat, or damage.

2. Exchanges

If you need a different size or colour:

• Exchanges are accepted if stock is available
• If not, we will offer a store credit or refund

Customers are responsible for return shipping costs unless the item is faulty.

3. Refunds

Once your return is received and inspected, we will notify you of approval.
Approved refunds are processed to your original payment method.
Please allow 3–10 business days for your bank or card provider to complete the refund.

Shipping fees are non‑refundable.

4. Faulty or Incorrect Items

If you receive a faulty or incorrect item, email us within 7 days of delivery with:

• Your order number
• A description of the issue
• Photos of the fault

We will replace or refund faulty items at no cost to you.

5. Return Shipping

Customers are responsible for return shipping costs unless the item is faulty.
We recommend using a tracked service, as Onlycalves is not responsible for lost return parcels.

6. How to Start a Return

Email us at support@onlycalves.cc with:

• Your order number
• The item(s) you wish to return
• Reason for return

We’ll reply with return instructions.